Found a bug, stuck on something, or wish FieldFaktor did something it doesn't? Here is how to reach us — and how to get an answer fast.
Email us#
Send bugs, questions, and feature requests to support@fieldfaktor.com. One address covers everything: account setup, team access, report generation, billing, and ideas for what FieldFaktor should do next.
What to include#
The clearer the picture, the faster the fix:
- Your company name
- The project address, if the issue is about a specific project
- The email address on the account you were signed in with
- What you expected to happen, and what happened instead
- Screenshots, if you can grab them
Quicker to do yourself#
A few things do not need an email at all:
- Billing, project credits, and report history live in the dashboard at app.fieldfaktor.com — see Billing and credits.
- Team invitations and permissions are managed from the dashboard's Team page — see Manage your team.
- Sign-in trouble, photos stuck uploading, reports not appearing — start with Troubleshooting and the FAQ.
Legal and privacy#
For legal or privacy matters, including data requests, contact legal@keystonestack.com. The current policies are always at Terms of Service and Privacy Policy.